Refund Policy

Effective Date: 20 June 2025

Setronix.online is dedicated to customer satisfaction with our networking services. This Refund Policy establishes the conditions under which refunds may be granted for services purchased through our platform.

1. Refund Eligibility Criteria
Refund requests will be considered under these circumstances:

• Services not yet initiated or delivered
• Documented service failures attributable to Setronix.online
• Cancellations meeting the requirements outlined in Section 3

2. Non-Refundable Circumstances
Refunds will not be provided for:

• Completed service engagements
• Issues resulting from customer-provided inaccurate information
• Third-party hardware or software components
• Service delays caused by customer unavailability

3. Service Cancellation Protocol
Written cancellation requests must be submitted to contact@setronix.online prior to service commencement.
Approved cancellations may incur administrative fees based on work completed and cancellation timing.

4. Partial Refund Considerations
In exceptional cases where service delivery is partially completed but cannot be finalized, proportional refunds may be issued. The refund amount will reflect the percentage of work remaining.

5. Refund Request Procedure
To initiate a refund request:

1. Contact our support team at contact@setronix.online or +1 (409) 934-5391
2. Provide complete order details and justification for your request
3. Our team will evaluate your case and respond within 5 business days

6. Refund Processing Timeline
Approved refunds will be processed within 10 business days of approval.
Refunds will be issued to the original payment method. Financial institution processing times may vary.

7. Dispute Resolution
Customers dissatisfied with refund determinations may request escalation through our support channels. We commit to resolving disputes fairly and efficiently.

8. Policy Modifications
Setronix.online reserves the right to amend this Refund Policy. Changes become effective immediately upon posting. Continued use of our services constitutes acceptance of revised terms.

9. Contact Information
For questions regarding this policy:

Email: contact@setronix.online
Phone: +1 (409) 934-5391
Address: 4814 S Cliff Ct, Independence, MO 64055-6905, USA

By engaging Setronix.online services, you acknowledge and agree to this Refund Policy.